Privacy Policy

 

FORGE 1860 LIMITED – PRIVACY POLICY

Forge 1860 Limited is built on trust, craftsmanship, and genuine connection with our community. Protecting your personal information is part of that commitment. This Privacy Policy explains how we handle your data when you shop with us, visit our website, or take part in our events and services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHO WE ARE

Forge 1860 Limited
Registered in England & Wales
Company Number: 06641598 
Registered Address: Kings Parade, Croydon.
Data Protection Contact: care@forge1860.com

Forge 1860 acts as the Data Controller, meaning we are responsible for deciding how your personal information is used and protected.

THE INFORMATION WE COLLECT

We collect only what we need to serve you well and operate responsibly.

INFORMATION YOU SHARE WITH US

  • Name and contact details
  • Billing and delivery addresses
  • Payment information (processed securely by trusted partners; we do not store card details)
  • Account login details
  • Customer service conversations, feedback, or enquiries
  • Event or workshop registrations
  • Store credit or loyalty information

INFORMATION WE COLLECT AUTOMATICALLY

  • IP address and device details
  • Website browsing behaviour (cookies and analytics)
  • Purchase history and product preferences

INFORMATION FROM PARTNERS

  • Payment processors
  • Delivery providers
  • Marketing platforms (only where you have given consent)

HOW WE USE YOUR INFORMATION

We use your data with care, purpose, and transparency.

TO FULFIL YOUR ORDERS AND SERVICES

  • Processing purchases and payments
  • Managing deliveries, returns, and exchanges
  • Administering store credit and customer accounts
  • Providing support when you need us

TO IMPROVE YOUR EXPERIENCE

  • Enhancing our products, services, and website
  • Understanding what our community values
  • Protecting against fraud or misuse
  • Keeping accurate business records

WITH YOUR CONSENT

  • Sending newsletters, updates, and offers
  • Personalising marketing content
  • Running competitions, events, or workshops

TO MEET OUR LEGAL OBLIGATIONS

  • Tax and accounting requirements
  • Responding to lawful requests from authorities

STORE CREDIT AND ACCOUNT INFORMATION

We maintain store credit and account balances to ensure clarity and fairness.

  • We track balances, expiry dates, and account activity
  • Unused store credit may be written off after 18 months of inactivity, in line with our Terms & Conditions
  • This processing is based on our legitimate interests and our need to fulfil our contract with you

WHEN WE SHARE YOUR INFORMATION

We share your data only when necessary and only with trusted partners who meet UK data protection standards.

These may include:

  • Payment processors
  • Delivery and logistics partners
  • IT, hosting, and security providers
  • Email and marketing platforms
  • Professional advisers (legal, financial, compliance)

We never sell your personal information.

HOW LONG DO WE KEEP YOUR INFORMATION

We keep your data only for as long as it is genuinely needed.

  • Customer account information: while your account remains active
  • Transaction records: typically 6 years for legal compliance
  • Marketing data: until you withdraw consent
  • Store credit information: up to 18 months of inactivity, after which unused credit may be written off

YOUR RIGHTS UNDER UK GDPR

You have clear rights regarding your personal information:

  • Access – request a copy of your data
  • Correction – update inaccurate details
  • Erasure – request deletion where appropriate
  • Restriction – limit how your data is used
  • Portability – request your data in a transferable format
  • Objection – challenge certain types of processing
  • Withdraw consent – opt out of marketing at any time

To exercise any of these rights, contact us at: [Insert Email]

You may also contact the Information Commissioner’s Office (ICO) if you have concerns.

COOKIES AND WEBSITE TRACKING

Our website uses cookies to:

  • Improve site performance
  • Understand how visitors use our site
  • Personalise your browsing experience
  • Support marketing activity

You can manage your cookie preferences through your browser or our cookie banner.

HOW WE PROTECT YOUR DATA

We take security seriously and use a combination of technical and organisational measures, including:

  • Encrypted payment processing
  • Secure servers and firewalls
  • Access controls and staff training
  • Regular security reviews

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published here with a revised “Last Updated” date.

CONTACT US

If you have questions about this Privacy Policy or how we handle your data, please reach out:

Data Protection Contact
Forge 1860 Limited
Email: care@forge1860.com
Address: 232 Upper Richmond Road West, London. Sw14 8AG.